• Coordinate with software/application vendors for support
• Manage contracts, SLAs, and performance of IT service providers
• Ensure timely upgrades and patches from vendors
• Bank signs NDA with respective vendors to ensure there is no disclosure of the data

4. Cyber security & Compliance

• Have launched CSOC – Sahakar Suraksha , to protect cooperative banks from cyber threats. For more details visit CSOC tab
• Implemented endpoint security (antivirus, firewalls, proxy, NAC)
• Regular audits for access controls and permissions
• Ensure compliance with regulatory standards (ISO, RBI/Banking IT norms, etc.)

5. Data & System Administration

• Backup & recovery management
• Database and storage monitoring
• Manage user accounts, passwords, active directory, and access rights
• Privilege Access Management

6. Business Continuity & Disaster Recovery

• DR drills and BCP coordination
• Ensure backup systems (onsite/offsite) are functional
• Coordinate with vendors during outages or crises

7. IT Governance & Policy

• Draft and enforce IT policies (password, internet usage, patch etc.)
• Conduct periodic training/awareness sessions for staff
• Monitor IT asset lifecycle (procurement to disposal)

8. Technology Planning & Innovation (with vendors)

• Evaluate new solutions (cloud, digital tools, automation)
• Recommend upgrades aligned with business goals
• Work with vendors to pilot and implement solutions